Refund & Cancellation Policy

Last updated: May 2026

This page explains how Chat18GPT handles billing issues, refund requests, renewals, and cancellations for Plus access and media-credit purchases.

We aim to respond to billing and refund requests within 3 business days.

1. Duplicate or Incorrect Charges

If you were charged twice, charged the wrong amount, or paid but access or credits were not applied correctly, contact support as soon as possible and include the purchase email and receipt details. Those cases are reviewed first.

2. Plus Access Refunds

Plus refund requests are reviewed case by case. Refunds are more likely when the charge was an error, access was not delivered correctly, or there was an account-matching problem. If paid access, included credits, or premium features were already substantially used, a refund may be denied.

3. Media Credit Refunds

Media-credit purchases are digital goods added to your account after payment. They can be used for eligible image and video generation. Once credits are successfully delivered, used, or partially used, they are generally non-refundable. If credits were not delivered correctly, were duplicated by mistake, or a payment error occurred, contact support for review.

4. Cancellations

If your Plus plan is on recurring billing, subscription management is intended to be available through the Chat18GPT account area and/or the active payment provider customer portal linked from the product. Cancellation stops future renewals. Access already paid for normally remains available until the end of the current billing period unless the provider requires otherwise.

5. Chargebacks and Reversals

If a payment is reversed, refunded by the provider, or charged back, related access or credits may be removed from the account to match the payment outcome.

6. EU Consumer Right - 14-Day Withdrawal

Under EU consumer law (Directive 2011/83/EU) and French consumer code, you have a 14-day right of withdrawal from the date of purchase for digital-content purchases, provided the digital content has not yet been consumed.

Specifically:

• - If you purchased media credits and none have been used within 14 days of purchase, you may request a full refund.
• - If you subscribed to Plus and have not used any Plus features within 14 days of the first payment, you may request a full refund for that period.
• - Once you begin consuming credits or using Plus features, the right of withdrawal no longer applies to the portion consumed.
• - By clicking "Purchase" or equivalent, you expressly consent to immediate delivery of the digital service and acknowledge that your right of withdrawal is waived once you begin using the content.

To exercise your withdrawal right, contact support@chat18gpt.com within 14 days of purchase and clearly state your intent to withdraw.

7. Where to Send Requests

Send refund or cancellation questions to support@chat18gpt.com and include the purchase email, the plan or pack purchased, and any receipt or transaction information you have. We aim to respond within 3 business days.